Vodafone UK Account Customer Service Representative - Alex

   Ready to take your career to the next level? Join one of the world’s leading corporations as a Call Center Representative for our English-speaking account. We’re offering a hybrid opportunity with a competitive package, guaranteed career progression, and a dynamic work environment.

 What You’ll Do:

• Communicate with customers via phone and provide expert support.
• Answer questions about products, pricing, and availability.
• Collaborate with internal departments to meet customer needs.
• Maintain a high-quality customer experience and represent the company professionally.
• Perform data entry across various platforms.

What We’re Looking For:

• Fluent English speakers (C1 level minimum).
• Graduates, gap year students, or dropouts.
• Residents of Cairo or Alexandria (mandatory nesting period from our premises: 4–8 weeks).
• Strong verbal, written, and interpersonal communication skills.
• Excellent phone etiquette and multitasking abilities.
• Prior experience in English call centers is a plus.

 What You’ll Get:

• Attractive salary + unlimited performance bonus.
• Clear career pathways and growth opportunities.
• Online training (4–6 weeks remotely, with 1–2 days onsite weekly as needed).
• Transition period: 6–8 weeks onsite after training.
• Hybrid work model: work from home with 1–2 days onsite weekly.
• 2 days off per week, rotational shifts (~9 hours including breaks).
• All equipment provided + data allowance.
• Annual leave balance + lieu days.
• Social, medical, and life insurance (up to 100K/year).
• Shuttle transportation with predefined pickup points.